Local: (613) 841-8552   Tollfree: (877) 841-8552
Full Service Florist – Over 20 Years Of Friendly Service In Orleans & Ottawa!
Unit #2-3469 Innes Road Orleans, ON K1C 1T1
Customer Reviews
2412979 Ontario Inc./Sweetheart Rose
Local Orleans, ON florist
Average Customer Rating: 4.6 of 5 stars. (98 reviews)
Date: Jun 21, 2018
Name:

State/Province: ON

Excellent work, thank you!
Date: May 30, 2018
Name:

State/Province: ON

The service was very good and my mother was very pleased with her flowers.
Date: May 28, 2018
Name:

State/Province: QC

The delivery was made on time and the person who received it said it was very beautiful.
Date: May 26, 2018
Name:

State/Province: ON

Sweetheart Rose is the best flower shop I’ve dealt with. They are prifessional, courteous, friendly, efficient, and they really go out of their way to give you excellent service and an even better product. The arrangements they produce are stunning, with quality flowers- excellent value for money, whether you order online or browse the shop. I never go anywhere else! Thank you and keep up the good work!
Date: May 25, 2018
Name:

State/Province: NS

Great arrangement and on time delivery. My daughter was thrilled with the quality.
Date: May 24, 2018
Name:

State/Province: ON

Excellent, courteous and prompt service! Equally important, the arrangement and quality of the flowers exceeded my expectations. And the flowers lasted almost two weeks!!! I’ve never had such a great experience or quality product from a florist! They are now getting all of my business- hands down, no questions! Well done, and thanks again!
Date: May 19, 2018
Name:

State/Province: ON

Absolutely beuatiful arrangement. Two small suggestions - this was a Mother's Day order and it was not delivered until 3 days later because you were out of stock. Hopefully your estimates of required stock will improve. There were no instructions on how to preserve the cut flower arrangement. These would be helpful if included with delivery.
Janet's Reply:
Date: May 27, 2018, 11:32 am

Thank you Patricia for your compliment! We appreciate your suggestions. Indeed we have multiplied our stocks for Mother's Day. Any order that was accepted before Mother's Day was filled and delivered on time. However, last minute specific order was difficult to fulfil because even our suppliers were out of stock by Friday. Please do give us a call for instruction how to take care of a product anytime when you receive a delivery from us.
Date: May 17, 2018
Name:

State/Province: ON

The flower arrangement arrived on THE day and is beautiful. Friendly person delivering too.
Date: May 16, 2018
Name:

State/Province: ON

Arrangement was lovely and delivered By a most pleasant and friendlyp person.
Date: May 15, 2018
Name:

State/Province: ON

Very pleased with the arrangement, and that the delivery was left with our neighbour and I was contacted about the delivery.
Date: May 14, 2018
Name:

State/Province: ON

Great fruit basket - much appreciated!
Janet 's Reply:
Date: May 14, 2018, 9:13 am

Thank you for letting us know you enjoy it!
Date: May 14, 2018
Name:

State/Province: ON

As always the floral arrangement was beautiful. Excellent service also as a call was made to ensure we received the bouquet.
Date: May 09, 2018
Name:

State/Province: ON

Flowers were beautiful and delivered on time.
Date: Apr 23, 2018
Name:

State/Province: ON

the recipient loved the arrangement and the service was fantastic. Thank you !
Date: Apr 15, 2018
Name:

State/Province: ON

I live in another part of Ontario and ordered online based on other reviews. The product was well received by my friends and was delivered in a timely fashion as promised.
Date: Apr 06, 2018
Name:

State/Province: ON

My mother loved her flowers she said they were beautiful. One thing that I would of liked, is an email to let me know that they had been delivered. Carole
Janet's Reply:
Date: Apr 06, 2018, 12:03 pm

Thank you Carole for letting us know that your mom has loved her flowers. It was our pleasure to design the flowers for her. We apologize for not sending you a message that it was delivered. Sometime it is hard to keep track exactly when it is delivered once it has left the shop. However for future orders, please leave us a note in the Additional Information that you will appreciate an notification when it is delivered. We will inform the driver to call us when he has done it. We look forward to be at your service. Thank you!
Date: Mar 08, 2018
Name:

State/Province: ON

Awesome basket and yummy chocolates with bear!! It made our day!! Thank you for the great service!!
Date: Mar 01, 2018
Name:

State/Province: ON

Beautiful flowers!
Date: Feb 28, 2018
Name:

State/Province: ON

Very happy with the product. Thank you.
Date: Feb 10, 2018
Name:

State/Province: ON

Thank you for providing a thoughtful and artistic way of showing condolences through your floral arrangements.
Janet's Reply:
Date: Feb 10, 2018, 4:25 pm

It is our pleasure to have the chance to create artistic design. Thank you for your compliment.
Date: Feb 10, 2018
Name:

State/Province: ON

This was my first time ordering from you and I was not disappointed. I saw a picture of the custom arrangement that was sent from my friend who received it and it was gorgeous, exactly what I asked for? I'll be ordering from you again for sure! Thanks!
Janet's Reply:
Date: Feb 10, 2018, 11:17 am

Shelley, we are glad to know that you are happy with our design work. Looking forward to all your future orders!
Date: Feb 04, 2018
Name:

State/Province: ON

Your flower arrangement and accompanying card truly created tears of appreciation. We chose you because of your great customer reviews and you did not disappoint us, quite the opposite. Thank you for the great service!
Janet's Reply:
Date: Feb 04, 2018, 2:34 pm

Thank you! We really appreciate your compliment and your loyalty!
Date: Feb 03, 2018
Name:

State/Province: ON

The flowers were fresh and bright. It was great that I got a phone call before delivery and then the flowers were delivered promptly.
Date: Jan 30, 2018
Name:

State/Province: ON

The arrangement was beautiful and the blooms lasted more than a week. Service was great.
Date: Jan 23, 2018
Name:

State/Province: ON

flowers as usual were gorgeous and lasted 2 weeks. thanks for making people smile during long winter days :) kathy
Date: Jan 14, 2018
Name:

State/Province: ON

Beautifully done
Date: Jan 14, 2018
Name:

State/Province: NS

Our last minute order was well taken care of, delivered and beautiful. They did not have the exact same colour as one of the flowers shown in the picture on their website. They sent me an email asking if another colour was okay. Great service and flowers lasted a long time. Thank you
Date: Jan 04, 2018
Name:

State/Province: ON

I have been using Sweetheart Roses for the past few years after using other florists in the area who failed to reach expectation. The arrangement was perfect as per usual from Sweetheart Roses and when asked, who I buy flowers from in Orleans, I always tell folks "Sweetheart Roses". I highly recommend them
Janet's Reply:
Date: Jan 04, 2018, 3:16 pm

Thank you Glenn for passing us as 'highly recommend' to your friends! It has been our pleasure serving you!
Date: Oct 24, 2017
Name:

State/Province: QC

Excellent, quick, and courteous service. Fantastic quality for price. I will most definitely be making use of your services again and recommending you.
Date: Oct 21, 2017
Name:

State/Province: BC

The centerpiece bouquet was well received by my family. Thank you for accommodating my request for no lilies. I think the $10 delivery charge is too much. Perhaps $5 would be more appropriate.
Janet's Reply:
Date: Oct 22, 2017, 2:03 pm

Thank you Lucinda for letting us know that the centrepiece was well received by your family. It was our pleasure to create a customised floral design. Regarding the disagreement of the delivery charge, unfortunately with the courier service we employ, their delivery charges range from $10 to $30. We only charged you the minimum delivery price. We look forward to provide the service for all your floral needs in Ottawa.
Date: Oct 12, 2017
Name:

State/Province: ON

Wonderful arrangement. Healthy flowers. Made my day.
Date: Oct 11, 2017
Name:

State/Province: ON

Flowers are gorgeous and still thriving!
Date: Sep 21, 2017
Name:

State/Province: QC

Thank you for the beautiful bouquet of flowers. They were delivered on time, and the recepient were very happy!
Date: Sep 13, 2017
Name:

State/Province: ON

Many thanks to Sweetheart Rose! I needed to get an arrangement delivered and had a tight timeline. The flowers were beautiful and they went out of their way to accommodate me. I highly recommend them!
Date: Sep 12, 2017
Name:

State/Province: BC

Thank You, My sister was amazed when she got the flower arrangement of Orchids she say it's out of this world how beautiful . Thank you PS. she also say you made her happy for a Year
Date: Sep 09, 2017
Name:

State/Province: ON

Everything went smoothly and the flower arangement was exquusitely consistent with the online presentation. Thank you. Your reliability is valued.
Date: Sep 07, 2017
Name:

State/Province: QC

Beautiful flowers. Delivered on time. Great service! Tks!
Date: Sep 03, 2017
Name:

State/Province: ON

Beautiful bouquet! I love it!
Date: Aug 25, 2017
Name:

State/Province: CO

Great flowers and great service!
Date: Aug 22, 2017
Name:

State/Province: ON

thank you for the beautiful arrangement!
Date: Aug 21, 2017
Name:

State/Province: ON

Like the flowers ever much. Beautiful arrangement, as always from Sweetheart Rose. Thank you
Date: Aug 18, 2017
Name:

State/Province: QC

The flowers we ordered for a colleague were absolutely beautiful. Will definitely recommend this place to others
Date: Jul 31, 2017
Name:

State/Province: ON

Very happy with the flowers I ordered for my daughter, looked for an email address to say thanks for the great service but couldn't find one. Glad to have the opportunity here.
Date: Jul 07, 2017
Name:

State/Province: MI

Items were happily received and in good condition as ordered. did have a problem with ordering on the web site....did not work with Chrome so after 2 tries switched to IE11 and it worked.
Date: Jun 02, 2017
Name:

State/Province: ON

Excellent service. Thank you. The arrangement was greatly appreciated.
Date: May 27, 2017
Name:

State/Province: KS

Well done Sweetheart Rose. Service, selection and quality was superior compared to other florists in Ottawa and Orleans. Great job!
Date: May 16, 2017
Name:

State/Province: ON

I have been meaning to call to let you know that the arrangement in a basket that I received for Mother's Day is lovely. It is getting watered every day and is as lovely today (even the roses) as when it was delivered on Saturday. My daughter in Kansas sure knows who to call for flowers in Ottawa!
Janet's Reply:
Date: May 17, 2017, 8:17 am

Thank you for your compliment. It was our pleasure to create a beautiful basket of flowers for you!
Date: May 14, 2017
Name:

State/Province: ON

The arrangement from my daughter was beautiful!
Date: Apr 19, 2017
Name:

State/Province: ON

Service was great. Flowers were beautiful and delivered as per time frame requested.
Date: Apr 16, 2017
Name:

State/Province: QC

Your web site is problem free and easy to use. Thank you!
Date: Apr 04, 2017
Name:

State/Province: ON

I'm happy with the product and the service as well. The delivery was on time thank you all.
Date: Apr 04, 2017
Name:

State/Province: ON

Excellent service for the second time. Thanks, Gord Chestnut
Date: Apr 01, 2017
Name:

State/Province: ON

the bouquet of cut flowers was amazingly beautiful....loved it..thank you for delivering such fresh flowers, I will certainly recommend your shop...
Janet's Reply:
Date: Apr 01, 2017, 8:57 am

Thank you for your compliment! We are happy to hear that you love the floral arrangement. We most appreciate your recommendation of our shop!
Date: Mar 11, 2017
Name:

State/Province: ON

Very happy with the product and service
Date: Mar 04, 2017
Name:

State/Province: ON

Delivery was requested between 3 and 5 PM which did not arrive. I got a phone call around 8PM asking me if I had Forgotten to pick them up? They eventually delivered them to my wife at approximately 9PM, and they were very nice, but I'll be picking up from now on!
Janet's Reply:
Date: Mar 13, 2017, 6:24 pm

We apologise for the late delivery. We don't take specify time order unless it is a 'hot shot' request which double delivery charge would have been applied. Given it was a special day - Valentine's Day, we were delivering up to 10p.m. Under the circumstance, we hope you accept our apology for a mistaken call from our staff to remind you about the pick up. We are happy to know that the flowers were well received. We appreciate your business and especially your feedback.
Date: Feb 17, 2017
Name:

State/Province: ON

Beautiful arrangement. The lillies opened up on the morning sunlight. Was a surprise from my husband.
Date: Feb 16, 2017
Name:

State/Province: ON

Ordered online this year as I was full of a cold. The roses were delivered just as ordered and with excellent timing! Good job. Just another reason SweetRose is my florist of choice.
Date: Jan 08, 2017
Name:

State/Province: WA

Excellent product and prompt service.
Date: Dec 30, 2016
Name:

State/Province: ON

The arangement, as in the past, was wonderful and couldn't have been fresher. The flowers lasted 12 days till we through them away. Service was couldn't have been better as the flowers were deliveried only 2 hours after they were ordered.
Date: Dec 06, 2016
Name:

State/Province: ON

Service is fantastic, the quality of the flowers is excellent, and I've had great feedback from recipients about the beautiful arrangements. For Ottawa delivery, I only order from Sweetheart Rose because I know I can count on the quality of their product and the quality of their service.
Date: Dec 05, 2016
Name:

State/Province: ON

Excellent and fast service for same day delivery! Flower arrangement was beautiful and the recipient was very pleased. Will definitely be back!
Date: Nov 04, 2016
Name:

State/Province: ON

Good morning! A quick reply to say a huge thank you for the gorgeous roses you prepared for my wife Lilia for our 4th wedding anniversary, and a huge high five to the delivery gentleman who actually said what was requested. It made my wife laugh and I was very happy that he relayed my message. Impressive service and beautiful arrangements. Thank you!
Date: Sep 27, 2016
Name:

State/Province: ON

The flowers are lovely.
Date: Aug 31, 2016
Name:

State/Province: ON

Excellent service and the arrangement was beautiful.
Date: Jul 23, 2016
Name:

State/Province: ON

The arrangement was as posted, the photo looked a lot richer than the actual arrangement. They contacted me the morning of the delivery. I specified a certain time I wanted it delivered and they wanted to deliver it at their time! I only picked them because their shop was close to the delivery point.
Date: May 23, 2016
Name:

State/Province: ON

Although the bouquet could not be assembled exactly as shown in the photo online due to a shortage of one type of flower, the arrangement was still very beautiful and well-received. Thank you for the excellent, expedient service.
Date: May 21, 2016
Name:

State/Province: ON

my mother enjoyed the flowers very much, many thanks for making sure that they did not smelled "too much".
Date: May 21, 2016
Name:

State/Province: ON

my mother enjoyed the flowers very much, many thanks for making sure that they did not smelled "too much".
Date: May 11, 2016
Name:

State/Province: ON

A lovely Mother's Day bouquet was on my doorstep on Sunday evening. A sweet surprise from my daughter who lives in England! Your creative florist hands conveyed her kind wishes! Champion Job! With appreciation to you for your part in our joy! G.J. Orleans, Ontario
Date: Apr 16, 2016
Name:

State/Province: BC

Up until moving in August from Ottawa to Victoria, we used Sweetheart Rose a lot and were always pleased. This was no exception, my daughter (who is still there) was thrilled with her birthday bouquet. In fact she's getting married in August and we shall probably be using Sweetheart Rose to make her bouquet! Many thanks and keep up the good work :-)
Janet Lei's Reply:
Date: Apr 16, 2016, 1:59 pm

Thank you and appreciate your compliment! Congratulations to your daughter's upcoming wedding. We are looking forward to provide flowers for her wedding.
Date: Feb 28, 2016
Name:

State/Province: ON

I appreciate the service and I'm happy cause my wife love it. Thanks again and I'll be your regular customer from now onwards. By the way, this is the second time I did an order from your shop.
Date: Feb 28, 2016
Name:

State/Province: ON

I appreciate the service and I'm happy cause my wife love it. Thanks again and I'll be your regular customer from now onwards. By the way, this is the second time I did an order from your shop.
Date: Feb 28, 2016
Name:

State/Province: ON

I appreciate the service and I'm happy cause my wife love it. Thanks again and I'll be your regular customer from now onwards. By the way, this is the second time I did an order from your shop.
Date: Jan 24, 2016
Name:

State/Province: ON

The bouquet is beautiful. The colours and variety very well done. Thank you.
Date: Jan 21, 2016
Name:

State/Province: ON

I was pleased with the flower arrangement and the speedy delivery.
Date: Dec 26, 2015
Name:

State/Province: ON

the roses were not very fresh and the arrangement lacked lustre
Date: Oct 04, 2015
Name:

State/Province: ON

Service was excellent. So were the flowers. Many thanks.
Date: Aug 06, 2015
Name:

State/Province: ON

I have bought flowers from Sweetheart Rose the last 3 times. I have never been disapointed. The service and the flowers are always absolutely excellent.
Janet Lei's Reply:
Date: Aug 06, 2015, 4:22 pm

Thank you! We appreciate your business.
Date: Jul 23, 2015
Name:

State/Province: ON

Always on time, never a disappointment. Thank you so much.
Date: Jul 12, 2015
Name:

State/Province: ON

Thank you for the prompt delivery. My wife loves her anniversary flowers.
Date: Jun 19, 2015
Name:

State/Province: ON

Made an order online, it was quick and easy.
Date: May 22, 2015
Name:

State/Province: WA

Thank you for the lovely flowers. I gave up going through the major flower providers and now when I want to send flowers in the area just go straight to the Sweet Rose website.
Janet Lei's Reply:
Date: May 22, 2015, 9:30 am

We are very happy to know that you are delighted with our floral work. We are looking forward to provide you all our floral services.
Date: Apr 16, 2015
Name:

State/Province: ON

Beautiful flowers, delivered as requested, as always!
Date: Apr 05, 2015
Name:

State/Province: ON

Thank you for the timely delivery! I am very satisfied with their professional service. I will definitely come back to order the flower delivery service next time. Thanks!
Janet Lei's Reply:
Date: Apr 05, 2015, 11:11 am

Thank you for your business. We are looking forward to serve you for all your floral needs.
Date: Jan 01, 2015
Name:

State/Province: ON

Am very happy with the flowers I ordered. They were beautiful. Ordering process was very smooth. Thank you!
Date: Oct 25, 2014
Name:

State/Province: QC

Everything was perfect as always. The flowers were lovely and delivered right on time by a very nice man.
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